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Aer lingus tripadvisor2/28/2024 ![]() A complete headache and stressful situation caused solely by Aerlingus and their blatant lies. I've forwarded my complaint to the bank, DOT, IAA, the Better business bureau to try and get this matter resolved. This is an unbelievable low game for Aerlingus to play. Return was on an Airbus with spacious economy seats. First flight was a Boeing with 3 by the windows and seats were extremely tight. Don't remember the first flight but on return to JFK the air crew was super. ![]() We needed help fixing boarding pass issues. Bag drop ground crews we're great on both ends. Agent Natasha and Bridget were extremely rude hanging up and not assisting. We just flew Aer Lingus between JFK and DUB. Which I gave! I've sent bank statement, my itinerary, my emails confirming flights every piece of evidence to prove I've a booking (which they know) it's a further ploy to withhold refunds. To start the call they always ask for a booking reference. Back in June and Nov last year! Then the agents claimed on the phone I didnt pay for the tickets again, followed by I dont have booking, tickets, or itineraries. I sent them my bank statement showing the debited amounts. A week later (two days ago) Aerlingus claimed I wouldn't get refunded as I didnt pay for my flights. Agents confirmed I was entitled to refund and gave me 2 refund case numbers and asked me to wait 28 days. Both bookings have been changed/cancelled. Terrible customer service!Ībsolutely terrible customer service. I just wasn't really expecting someone who represents an airline to ask "What do you expect me to do? Wait and in time we will get to your online refund request." There are unusual times we are living in, but I am so disappointed in Aer Lingus that I don't intend to travel with them again and recommend that everyone avoids flying with them. The customer service representative was very rude, but I don't really hold that against her since I am sure she is bombarded with refund requests. British Airways old business class is 2-4-2 on 777 or 2-3-2 on 787 window and centre seats face backwards aisle seats face forwards. Aer Lingus business is 1-2-1 and 1-2-2 configuration alternating rows. Last week I contacted customer service via phone. I have flown both airlines in business class but not since Covid all my post Covid flights have been in economy. I went through the hoops of submitting online refund requests and waiting a few weeks. Even if I did fly there I would be forced to quarantine for two weeks after arriving, making travel there pretty senseless, then upon arriving back in California I would have to quarantine another two weeks. However, I have tried repeatedly to contact them about refunding my tickets because travelling to Ireland at this time is not possible. This was something beyond anyone's control and I am not holding Aer Lingus responsible for screwing up my vacation plans. Little did anyone know that we would have a pandemic. Last August I booked two tickets for May 3rd going to LAX to Dublin and always get insurance. I have flown with Aer Lingus many times in the past and it has been my "go to" airline when I travel to Ireland.
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